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18. Back-to-Basics
 

Nearly all hotel companies have similar training programs in place, all aimed and geared towards improving service levels throughout their organization.
 

The Back-to-Basics programs in this section will help you on your way to start with training sessions for your team, just don't forget that once employees have been trained, you need to follow up to ensure they implement their newfound knowledge.

 

NOTE:

You will get all these document, when you are joining the "HOTEL QUALITY ASSURANCE" All editable documents are in (word, excel and powerpoint)

Guest Service Training

Unless you have 100% satisfaction, you must improve

 

  • SAMPLE - 18.01.001-Presentation

  • SAMPLE - 18.01.002-Training Session Plan

  • SAMPLE - 18.01.003-Training Workbook

  • SAMPLE - 18.01.004-The Simple Truth of Service

 

Grooming

Looking good isn't self-importance, it's self-respect.

 

  • SAMPLE - 18.01.005-Presentation

  • SAMPLE - 18.01.006-Training Session Plan

  • SAMPLE - 18.01.007-Posters

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Communication

How well you communicate is how well you are being understood.

 

  • SAMPLE - 18.01.008-Presentation

  • SAMPLE - 18.01.009-Training Session Plan

  • SAMPLE - 18.01.010-Workbook

  • SAMPLE - 18.01.011-Handout I

  • SAMPLE - 18.01.012-Handout II

  • SAMPLE - 18.01.013-Communication Etiquette Errors

 

Telephone Answering

Get everyone to say the same thing at the right time, every time.

 

  • SAMPLE - 18.01.014-Presentation

  • SAMPLE - 18.01.015-Training Session Plan

  • SAMPLE - 18.01.016-Workbook

  • SAMPLE - 18.01.017-Handout

 

 

Complaint Handling

Customers don't expect you to be perfect. They DO expect you to fix things when they go wrong.

 

  • SAMPLE - 18.01.018-Presentation

  • SAMPLE - 18.01.019-Role Plays

  • SAMPLE - 18.01.020-Training Sessions

  • SAMPLE - 18.01.021-Workbook

  • SAMPLE - 18.01.022-Video Clip

 

 

 Conflict Handling

Learn the skills for handling conflicts in the workplace.

 

  • SAMPLE - 18.01.023-Presentation

  • SAMPLE - 18.01.024-Session Plan

  • SAMPLE - 18.01.025-Workbook

  • SAMPLE - 18.01.026-Appendix

  • SAMPLE - 18.01.027-Poster

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