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SPHM HOSPITALITY S.O.P, MANUAL,
HAND BOOK AND JOB-DES



3.4 Concierge & Belldesk
Who knows more about the hotel, its people, services and environment than the hotel's Concierge?
While the average guest only avail themselves of the baggage services offered, this department can be indispensable to others seeking to explore the city their in and the things to do.
NOTE:
You will get all these document, when you are joining the "HOTEL QUALITY ASSURANCE" All editable documents are in (word, excel and powerpoint)
General
Bell Section Responsibilities
Butler Services
Flowcharts Limo Service
Miscellaneous
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