3.7   Guest Relations
 

Customer relationship management is embodied either by a dedicated Guest Relations team, or duties being shared among the Front Office members.
 

Small acts of generosity spell "Welcome, enjoy your stay" in a wonderful way, be it a welcome letter, room amenities or assistance during ones stay.

 

NOTE:

You will get all these document, when you are joining the "HOTEL QUALITY ASSURANCE" All documents are in (word, excel and powerpoint)