3.3   GSA / Front Desk Operations
 

Guests should always feel that all their questions can be answered at the Front Desk.
 

For most guest their first encounter with a member of staff is with the receptionist who does the check-in and hopefully displays a professional, knowledgeable and courteous manner which gives the guest a feeling of comfort and trust. No matter what happens during their stay, if they felt well taken care of at the time of entering the hotel, that is where they will go to seek help and assistance should the need arise.

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NOTE:

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