Hotel Administration

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1 - ADMINISTRATION

The devil is in the detail!

Whether you are at the helm of the organization or somewhere hidden down the hierarchy, the documents provided in this section will help you gain greater insight and understanding.

NOTE:

By attending the training you will get all these documents editable in (word, excel, powerpoint)

1.1 Management and Leadership

SPHM - 01.01.001-Guidelines for Management and Leadership
SPHM - 01.01.002-Managerial Effectiveness
SPHM - 01.01.003-Sample Hotel Meeting Structure

1.2 Management Responsibilities

SPHM - 01.02.001-Management Responsibilities

1.3 MbO General Principles

SPHM - 01.03.001-Management by Objectives

1.4 Planning & Budgetting

SPHM - 01.04.000-Planning: Three Years Plan
SPHM - 01.04.001-Worksheet Three Years Plan
SPHM - 01.04.002-Sample Three Years Plan Report
SPHM - 01.04.003-Worksheet CAPEX Form - Three Years
SPHM - 01.04.006-Planning: Business Plan
SPHM - 01.04.007-GMs Planning Worksheet
SPHM - 01.04.010-Marketing Planning
SPHM - 01.04.011-Sample Marketing Plan
SPHM - 01.04.012-Complete Budget Worksheet

1.5 Forecasting & Reporting

SPHM - 01.05.001-GOP Forecast
SPHM - 01.05.002-Revenue Development Tracker
SPHM - 01.05.003-Cash flow Forecast
SPHM - 01.05.004-Target GOP Explained
SPHM - 01.05.005-Target GOP Exercise
SPHM - 01.05.006-Excel Sheet

1.6 Miscellaneous Forms & Tools

SPHM - 01.06.001-Handover Checklists
SPHM - 01.06.002-HR Department Evaluation Review
SPHM - 01.06.003-Controlling Self Check List
SPHM - 01.06.004-Hotel Service Standard Audit

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CONTACT