SPHM HOSPITALITY S.O.P, MANUAL,
HAND BOOK AND JOB-DES



3.5 Housekeeping
The credo of any good housekeeper is "Your last look is the first look of the guest"!
Guests expect a perfectly clean and well maintained room. This takes a lot of hard work, attention to detail and consistent work procedures to achieve. This Housekeeping section is full of handy documents to setup and run the department efficiently with top notch quality results.
NOTE:
You will get all these document, when you are joining the "HOTEL QUALITY ASSURANCE" All documents are in (word, excel and powerpoint)
Introduction
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SPHM - 03.05.000-Role of the Housekeeping Department
Operating Procedures
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SPHM - 03.05.018-Priority Sequence Cleaning Guestrooms
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SPHM - 03.05.061-Delivering a Baby cot
Linen
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SPHM - 03.05.080-An Introduction to Linen Control
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SPHM - 03.05.091-6-Month Room Linen Loss and Discard Comparison
Equipment Requirements
Cleaning Chemicals
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SPHM - 03.05.106-Cleaning Chemicals - Benefits and Disadvantages
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SPHM - 03.05.108-Control of Cleaning Chemicals