SPHM HOSPITALITY S.O.P, MANUAL,
HAND BOOK AND JOB-DES



3.17 Spa & Recreation
Most hotels provide recreational facilities as a means for guests to relax once work is done.
Yet there is more to having an exercise room or kiddie play area tucked away in a forgotten corner. Recreation facilities should be a major feature of your hotel, setting you apart and giving you a competitive edge.
NOTE:
You will get all these document, when you are joining the "HOTEL QUALITY ASSURANCE" All editable documents are in (word, excel and powerpoint)
Health Club
Standards and setups
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Standards and setups
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Equipment layout
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Municipality requirements
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QO and FFE
Rules and Regulations
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SPHM – 0317010-Pool Regulations
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SPHM – 0317011-Sauna Hints
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SPHM – 0317012-Sauna Rules
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SPHM – 0317013-Beach Area
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SPHM – 0317014-Gym Rules
Collateral
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SPHM – 0317020-Pricelist
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SPHM – 0317021-Fit & Fun Timetable
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SPHM – 0317024-Daily registration log
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SPHM – 0317025-Cardio workout log
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SPHM – 0317026-Free weights record
Membership program
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SPHM – 0317030-Membership application procedure
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SPHM – 0317031-Application form
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SPHM – 0317032-Membership card
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SPHM – 0317033-Rules and regulations
Exercise Room Posters
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SPHM – 0317040-Abs exercise chart
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SPHM – 0317041-Benched workout
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SPHM – 0317042-Bodyweight exercise chart
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SPHM – 0317043-Extreme abs workout
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SPHM – 0317044-Good morning Yoga
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SPHM – 0317045-Daily micro workouts
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SPHM – 0317046 -V-taper workout
Children’s in Paradise (Kid Club)
Keep younger guests happy and entertained with facilities and programs to suit their age. Whether a resort or city hotel, from big clubhouse to smaller playroom, the idea it to give this feature as much thought, care and attention as you do the rest of your services.
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SPHM – 0317050-Manual for animators
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SPHM – 0317051-Childcare Safety Provisions
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SPHM – 0317052-Animator Job Description
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SPHM – 0317052-Daily Registration Card
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SPHM – 0317054-Session Attendance Record
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SPHM – 0317055-Kids Club Program
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SPHM – 0317056-Invitation card
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SPHM – 0317060-Toys Games Equipment
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SPHM – 0317061-Welcome pack
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SPHM – 0317062-Merchandise
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SPHM – 0317063-Furniture and fittings
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SPHM – 0317064-Office equipment
Spa - Massage
Manual and Procedures
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SPHM – 0317100 Spa operating manual
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SPHM – 0317101 Appointment procedures
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SPHM – 0317102 Client procedures
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SPHM – 0317103 Spa treatment guide
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SPHM – 0317104 Soft-opening checklist
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SPHM – 0317105 Orientation training topics
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SPHM – 0317106 FF&E
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SPHM– 0317107 Emergency procedures for accidents
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SPHM – 0317108 Spa daily cleaning schedule
Setups and Service
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SPHM – 0317120 Spa action plan
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SPHM – 0317121 Moroccan bath products
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SPHM – 0317122 Spa pantry setup
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SPHM – 0317123 Spa retail items
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SPHM – 0317124 Spa locker setup
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SPHM – 0317125 VIP locker setup
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SPHM – 0317126 Tea service
Collateral
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SPHM – 0317130-Spa appointment card
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SPHM – 0317131-Spa brochure
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SPHM – 0317132-Spa business card
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SPHM – 0317133-Spa membership card
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SPHM – 0317134-Spa pricelist
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SPHM – 0317135-Spa registration card
Animation Entertainment
All resorts should have an animation team, providing shows and entertainment for all ages.
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SPHM – 0317151-JD Chief Animator
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SPHM – 0317152-JD Sports Animator
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SPHM – 0317153-Sample work agreement
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SPHM – 0317154-Sample animation program