SPHM HOSPITALITY S.O.P, MANUAL,
HAND BOOK AND JOB-DES



3.1 Reservations
Every journey starts with a first step... Reservations!
Whether your hotel still features a classic reservations department, a revenue management center or the role has been integrated with the duties of the front desk staff, this section will provide the details and know how concerning reservations management.
NOTE:
You will get all these document, when you are joining the "HOTEL QUALITY ASSURANCE"
General
Reading Material
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SPHM - 03.01.013-Introduction to Electronic Distribution Systems
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SPHM - 03.01.014-Selling Through Electronic Distribution Systems
Forms
Reports
Policies & Procedures
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SPHM - 03.01.050-Terminology & Abbreviations
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SPHM - 03.01.051-Telephone Courtesy
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SPHM - 03.01.062-VIP Guests
Miscellaneous