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3.18   Security Services


Safety and Security are two primary goals for us to achieve.


Hotel security is more than just safeguarding property, it involves crisis management as much as fire, life, health, and safety preparedness.

 

NOTE:

You will get all these document, when you are joining the "HOTEL QUALITY ASSURANCE" All editable documents are in (word, excel and powerpoint)

Standards and Procedures

  • SPHM – 0319000-Incident and Crisis Manual

  • SPHM – 0319001-Crisis Management Plan

  • SPHM – 0319002-Security Administration

  • SPHM – 0319003-Guest Protection Guidelines

  • SPHM – 0319004-Asset Protection

  • SPHM – 0319005a-Fire protection report

  • SPHM – 0319005b-Incident report

  • SPHM – 0319005c-Bomb threat checklist

  • SPHM – 0319005d-Agreement for security service

  • SPHM – 0319005e-Patrol rounds guide

  • SPHM – 0319005f-Daily activity log

  • SPHM – 0319005g-Release of liability

  • SPHM – 0319005h-Security measures during special functions

  • SPHM – 0319005i-Security checklist for Gift Shops

  • SPHM – 0319005j-Indemnity agreement

 

Safety Training Topics

  • SPHM – 0319010-Obnoxious Guests

  • SPHM – 0319011-Prostitution Control

  • SPHM – 0319012-Daily Situation Report

  • SPHM – 0319013-Patrols

  • SPHM – 0319014-Undesirable Element

  • SPHM – 0319015-Roll Call Parade

  • SPHM – 0319016-Private Property

  • SPHM – 0319017-Investigation Guidelines

  • SPHM – 0319018-Lost and Incident Reporting System

  • SPHM – 0319019-Staff Entrance Control

  • SPHM – 0319020-Injury and Death on Premises

  • SPHM – 0319021-Flood

  • SPHM – 0319022-Robbery

  • SPHM – 0319023-Reporting a Fire

  • SPHM – 0319024-Injured or Sick Guest Emergency Procedure

  • SPHM – 0319025-Key Control

  • SPHM – 0319026-Hotel Property Management

  • SPHM – 0319027-Vehicle Scrape management

  • SPHM – 0319028-Fire Emergency Procedure

  • SPHM – 0319029-Emergency Response Group

  • SPHM – 0319030-Bomb Threat Emergency Procedure

  • SPHM – 0319031-Elevator Malfunction

  • SPHM – 0319032-Food Poisoning Emergency

  • SPHM – 0319033-Black-out Emergency

  • SPHM – 0319034-Disabled Person Evacuation

  • SPHM – 0319036-Be Alert for Suspicious Persons

  • SPHM – 0319037-Guest Information Privacy

  • SPHM – 0319038-Suspecious Computer Activity

  • SPHM – 0319039-Handling Fire Extinguishers

  • SPHM – 0319040-Fire Prevention

                                                 

Miscellaneous

  • SPHM – 0319050-Carpark Rules

  • SPHM – 0319051-Poster: Parking Rules

  • SPHM – 0319052-Poster: CPR -a skill for life!

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