Refund Policy

Effective Date: September 24, 2026

Last Updated: September 24, 2026

At the consultancy practice of Drs. Agustinus Agus Purwanto, SE MM LL.M CHA ("Consultant"), services, retainers, and project deliverables (such as Feasibility Studies, Operational Audits, and Hotel Pre-Opening frameworks) are initiated upon contract signing and receipt of advance payment.

If a client requests a project cancellation or service termination—and such request is approved by the Consultant under the terms of the specific engagement contract—refunds will not be paid in full.

1. Non-Refundable Standard Deductions

Any approved refund amount will be calculated from the original payment received, minus non-recoverable transaction, tax, and administrative costs. A total mandatory deduction of 15% will be automatically applied as follows:

10% Government Tax / Statutory Compliance Fee: Accounted for unrecoverable tax withholding, VAT obligations, or tax reporting fees incurred upon invoice issuance and payment processing.
5% Bank & Administrative Processing Fee: Covers payment gateway charges, cross-border or local bank transfer fees, currency conversion charges, and internal administrative/processing overhead associated with managing the contract and processing the refund.

2. Refund Calculation Breakdown

Original Payment AmountNon-Refundable Deductions (15%)Net Refund Balance

Gross Advance Received

• 10% Tax / Statutory Fee

• 5% Bank & Admin Fee

Maximum 85% of payment (minus value of work already performed)

Note: If consultancy work, research, or document preparation has already commenced prior to the cancellation request, the value of hours worked or completed project phases will also be deducted from the remaining 85% balance before a final refund is issued.

3. Conditions & Refund Process

Written Request: All refund or contract termination requests must be submitted in writing via official email to the Consultant.
Review Period: Refund requests will be reviewed within 7 to 14 business days from receipt to assess the project status and calculate work already performed.
Disbursement: Approved net refund amounts will be disbursed back to the original bank account used for payment within 14 to 30 business days following approval.

4. Contact Information

For inquiries regarding payment processing, invoice adjustments, or refund requests, please contact:

Drs. Agustinus Agus Purwanto, SE MM LL.M CHA

Senior Hospitality Consultant