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Hotel Quality

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9. BRAND STANDARD

Standards will help not only to provide consistency in service but assist with training and monitoring the progress of the team.

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With a set of guidelines written down, virtually anyone can walk in to a hotel and check to see if members of staff follow the rules, with the underlying thought that as a consequence guests receive the service they can expect.

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10. PRE-OPENING

Opening a hotel is an arduous task.

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While usually the work of a seasoned hotelier, if you are given the chance to participate or head an opening team, below are a number of prized tools which will hopefully guide you successfully.

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11. HEALTH & SAFETY

When you decide to serve others, it is your responsibility to do so in a safe manner.

 

Carelessness can do irreparable harm and constant vigilance should be part of every hoteliers daily task.

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12. QUALITY CONTROL

When you decide to serve others, it is your responsibility to do so in a safe manner.

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Carelessness can do irreparable harm and constant vigilance should be part of every hoteliers daily task.

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13. SUSTAINABILITY

When you decide to serve others, it is your responsibility to do so in a safe manner.

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Good governance includes caring for the environment and our industry could do a lot more to preserve and protect our natural resources and the environment.

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